Shipping and FAQs

What is your shipping turn around time?

While we strive to send your orders out as quick as possible, we do sage every crystal prior to sending and there are times where the orders may take 2-3 days to process then depending on the shipping method you chose, will ship between those times chosen. 

Due to Covid 19 and shipping delays with the USPS, you may experience a delay in updates and/or shipping times.

Thank you for your patience and understanding

What is your return policy?

ALL SALES ARE FINAL. We do not accept returns, but if there's a reason where you feel there should be an exchange or return please e-mail us at stonesoftransformation@gmail.com, so that our customer service experts may assist you. 

I accidentally placed an order, how can I cancel it? 

If you placed an order for an item by accident, please let us know AS SOON AS POSSIBLE as sometimes we tend to ship item same day if we are able so please just call us at 909.368.2671 or e-mail us at stonesoftransformation@gmail.com. 

Where are you located and what are your hours?

We are located at 457 N Central Ave, Upland CA 91786 and we are open from 10:30am-7pm Monday through Friday however, we are closed on Tuesdays. We are open from 12pm-5pm on Weekends.

We would love to have you set up at our business, home or event, how do we set this up? 

We would love to set up at your business, home or event. In order to ensure that we have openings on the days available please contact us as soon as possible via e-mail with the location and date in mind at stonesoftransformation@gmail.com. 

How do I know what stone is right for me? 

We would love to help you find the stone that's right for you, if you are looking for a specific stone or something that may help with a certain feeling, illness, etc. please contact us via phone at 909.368.2671 or via e-mail at stonesoftransformation@gmail.com. Our representatives can help you choose the right stone for you.

Is your business open during COVID-19? 

We are open during our regular business hours. We are covid compliant and we sanitize and ensure safe distance between all of our customers and employees. We also ensure that all of our employees wear facemasks during all interactions with our customers.